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RBTE (Retail Business Technology Expo) is a yearly event now held in London's Olympia trade show centre. Our immediate impression was an impressive queue to get in to the event at 9.20am (doors opened at 9.30am). This is always a good sign. However, the show felt slightly smaller than usual, which considering the current state of retail, should not come as a surprise perhaps. In our view some of the display stands offered the most eye catching stands (which, again, is not a surprise). The stand that drew the most photos and films was:  However, this stand is made up...

Definitely worth visiting!  Retail Without Borders 2018 #RWB18 is one of the better conferences for its networking opportunities. It is not one of the largest conferences, neither the best quality speakers (most often co-sponsors), but if you are looking to talking and networking with your peers this is definitely worth a visit. The fact the conference is held in the QE2 centre just opposite Houses of Parliament add is a bonus and very easy access. The event is organised by We Are Pentagon The main theatre at #RWB18, ex-Alibaba speker Al Gerrie, CEO at ZigZag Global    

Customer feedback is normally an intrusive piece of research, post action/purchase /eating/etc. asking customers to press a button, answer questions to a person, write answers on a tablet, etc. What if you could measure customer delight in real time and compare between your outlets? This is what Being More Digital Ltd in London are getting close to offering retailers and restaurants (among many other use cases). Their technology is simple on the surface insofar it analyse your customer's expressions and translate this into a 'delight index'. Their project has received government funding and is now on the lookout for further...

On our recent visit to NRF2018 we saw the new piece of EPOS hardware Square payments had just recently released and at TDC18 we noticed Hermes new hardware for its partner stores. In addition to this we also read about Just-Eat's development of a hardware platform for its partner restaurants. All this is pointing to increased competition for retailer's and hospitality businesses IT estate - but what does it really mean? Will EPOS and ERP-light suppliers experience a declining market? To what extent is hardware and EPOS used as a way to 'tie in' customers and partners? Our take on...

  A five star event! The Delivery Conference receive a 5/5 star rating from Styleintelligence for its excellent organisation, the level of speakers and the audience it attracts. The Delivery Conference by MetaPack has now been running for nine years and will celebrate 10 years in 2019. It attracts all the key players in the parcel delivery sector as well as numerous logistics and supply chain professionals from mainly UK retailers. It includes talks by a host of people including the Debenhams Chairman, Charles Tyrwhitt CEO, McKinsey and numerous other companies. If you are in the business of shifting parcels,...