News English — H&M

The real reason for the demise of high street retailers - customer service

Posted by Thomas Andersson on

Retail is detail... and customer service.  Long gone are the days when you could instruct your store staff to decline any returns or refunds for whatever reason. However, in an online world the ability of customers who feel they have been wronged to broadcast their grievance has empowered customers to a level which legacy retailers do not appear well prepared for. Following the [again] lacklustre results from Arcadia Group we took it upon us to go through their finances to see if there is anything alluding to why the company is not doing well and gaining online traction where Asos...

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Arket - interesting concept store, but lacking in details

Posted by Haesoon Jung on

We visited Arket on Long Acre in Lodnon's Covent Garden earlier this week. The store is located on three floors and is very plain in its layout. It reminds us of a Muji store, but much larger and with less products. Arket is, of course, also primarily a clothing brand. At the back, next to the Floral Street entrance, this Arket store also host an Arket-branded cafe serving a number of cakes (however, the Arket cafe has stiff competition from the Swedish-owned cafe 'Bageriet' on Rose Street - highly recommended!) which we have never seen in Sweden before. Our visit...

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Christmas Windows 2017: Piccadilly, Regent Street, Oxford Street and Argyll Street

Posted by Haesoon Jung on

Christmas window display on Regent Street, Oxford Street and Argyll Street. Hunter, Topshop, Tommy Hilfiger, Superdry, Burberry and more

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Arket (the sheet), H&M's new format following disappointing sales growth

Posted by Thomas Andersson on

H&M today finally announced the name and type of new brand they are launching. This ends a period of gossiping among many media outlets about the new brand. ARKET is Swedish for a sheet of paper, normally used when talking about high-quality paper. The first outlet will open in London with others following in Brussels, Copenhagen and Munich. It will be a higher priced product building on H&M's successes with Cos & Other Stories. Source: FT.com

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Some Oxford Street Store Fronts Oct-16

Posted by Thomas Andersson on

Images from pre-Christmas store fronts on Oxford Street. Taken Oct 13, 2016. Dr Martens Shopfront Oxford Street. Forever21 (on sale) Oxford Street. Forever21, Store Interior Detail, Oxford Street. H&M and Forever21 - happy neighbours? David Beckham for H&M, Oxford Street store front. Detail of David Beckham for H&M, Oxford Street. Modern Essentials by David Beckham, David Beckham & Kevin Hart video - The Road Trip (shoppable?).   Video: The Road Trip with David Beckham and Kevin Hart French Connection's window display looks dull compared to H&M with a similar set-up. Located next to Selfridges this is a high traffic location...

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