News English — UK Retail

The real reason for the demise of high street retailers - customer service

Posted by Thomas Andersson on

Retail is detail... and customer service.  Long gone are the days when you could instruct your store staff to decline any returns or refunds for whatever reason. However, in an online world the ability of customers who feel they have been wronged to broadcast their grievance has empowered customers to a level which legacy retailers do not appear well prepared for. Following the [again] lacklustre results from Arcadia Group we took it upon us to go through their finances to see if there is anything alluding to why the company is not doing well and gaining online traction where Asos...

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A review of Retail Without Borders by We Are Pentagon

Posted by Thomas Andersson on

Definitely worth visiting!  Retail Without Borders 2018 #RWB18 is one of the better conferences for its networking opportunities. It is not one of the largest conferences, neither the best quality speakers (most often co-sponsors), but if you are looking to talking and networking with your peers this is definitely worth a visit. The fact the conference is held in the QE2 centre just opposite Houses of Parliament add is a bonus and very easy access. The event is organised by We Are Pentagon The main theatre at #RWB18, ex-Alibaba speker Al Gerrie, CEO at ZigZag Global    

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Seasonality gone out of the window? Tesco easter products on display Jan 2nd...

Posted by Thomas Andersson on

Was going to check out what Tesco did with their Christmas shelves in the new year. We were slightly taken aback by the Easter paraphernalia on display already on January 2nd, 2018. Source: Author's image in Tesco Central Finchley

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Europe's busiest shopping street to become a 'people only' place; London's Oxford Street to transform from 2018

Posted by Thomas Andersson on

Oxford Street is being transformed to a people-only place in 2018, starting with closing the stretch from Oxford Circus to Selfridges/Orchard Street (aka 'the posh bit of Oxford Street') to vehicles. Crossrail will open in Bond Street station and Tottenham Court Road station in December 2018 pushing up total visitor numbers to Oxford Street by a forecast 20%, or 120,000 visitors per day. With 200 million visitors already passing through Oxford Street every year, this will push visitor numbers closer to 240 million per year. Artists impression of a pedestrianised Oxford Street The 300+ retailers in the area will no...

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Breakfast meeting @ Retail Week Prospect, 4 Dec 2017

Posted by Thomas Andersson on

As many other traditional publishers, Retail Week have suffered from a slump in paper copy sales and have moved online. However, with the variety of sources available online the company has had to look at other ways to monetise its network, connections and expertise. Retail Week Prospect is one such initiative. Retail Week Prospect is an extensive database of 180 of the largest UK retailers including deep analysis of strategic direction, IT investment focus in the near future, key contacts and much more. If you are business developing/prospecting for your IT supply outfit and building your UK retailer network you...

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